Add persistent Shoulder-Surfing launcher button in Step 1 of Job Walkthrough & Tailor tab

.data.json

@@ -179,6 +179,28 @@
   },
   "ai_job_portal_applications": {
     "items": [
+      {
+        "company": "Not Specified",
+        "role": "Remote Office Assistant",
+        "platform": "Direct",
+        "location": "Remote",
+        "status": "Applied",
+        "matchScore": 82,
+        "appliedAt": "2026-07-23T18:18:54.367Z",
+        "jobUrl": "https://remotive.com/remote-jobs/marketing/remote-office-assistant-1680495",
+        "jobDescription": "The Remote Office Assistant handles daily administrative tasks, manages schedules, and assists team members with routine operations. Key requirements include strong organizational abilities, clear written and verbal communication, and proficiency with remote collaboration tools.",
+        "tailoredResume": "# David Kifer\nWolcott, CT | (203) 841-8629 | dkifer19@gmail.com\n\n## EXECUTIVE SUMMARY\nResults-driven, highly organized Cyber Security & IT Operations Professional with over 10 years of experience managing complex digital environments, administrative workflows, and remote collaboration systems. Proven track record in streamlining organizational operations, administering Microsoft 365, SharePoint, and ITSM platforms (FreshService, ServiceNow), and automating daily administrative and technical workflows. Exceptional oral and written communicator adept at cross-functional coordination, policy documentation, and scheduling management across remote enterprise teams.\n\n## TECHNICAL & ADMINISTRATIVE SKILLS\n- **Remote Collaboration & Administration:** Microsoft 365, SharePoint, Office 365, Intune MDM, Active Directory, Azure AD / Entra ID, Zoom, Teams\n- **IT Operations & Workflow Automation:** FreshService, ServiceNow ITSM, Claude Code & Antigravity Workflows, PowerShell Scripting, Generative AI Tools\n- **Governance & Organizational Compliance:** Policy Development, Knowledge Base (KB) Authoring, Regulatory Standards (CIS, NIST, SOC, HIPAA, ITAR), Vendor Risk Assessment\n- **Core Competencies:** Schedule & Task Management, Cross-Functional Team Support, Help Desk Triage, Technical Documentation, Process Optimization\n\n## PROFESSIONAL EXPERIENCE\n\n### Senior Cyber Security Analyst | SS&C Battea — Stamford, CT | Dec 2019 – Present\n- Direct daily operational workflows and administrative governance across remote environments for over 400 endpoints.\n- Architected AI-driven administrative and monitoring automation workflows using Claude Code and ChatGPT, slashing operational overhead and manual investigation times by over 50%.\n- Rebuilt corporate vulnerability tracking procedures, successfully reducing unmitigated items from thousands down to a low-risk baseline of ~300 entries.\n- Author and maintain comprehensive security policy frameworks, standard operating procedures, and employee training materials.\n- Respond to complex Security Due Diligence Questionnaires (DDQs) and facilitate daily cross-functional communication between engineering, executive leadership, and external clients.\n\n### System Administrator | IsoPlexis — Branford, CT | Feb 2019 – Dec 2019\n- Managed domain integration, identity lifecycles, and cloud administration for Microsoft 365 enterprise environment.\n- Successfully migrated all organizational marketing assets to SharePoint, standardizing file structures, permission levels, and remote collaboration controls.\n- Automated administrative ticketing workflows and service requests within FreshService, improving SLA response times across all departments.\n- Oversaw centralized software deployment and coordinated seamless onboarding/offboarding administrative procedures for remote and on-site staff.\n\n### Service Desk Specialist | Cotiviti — Wilton, CT | Apr 2017 – Dec 2018\n- Administered Active Directory and Microsoft Office systems across an enterprise environment of 4,000+ endpoints.\n- Standardized identity lifecycle management, enforcing role-based access controls for new hires, organizational changes, and offboarding.\n- Investigated complex technical incidents in ServiceNow, authored comprehensive knowledge base articles, and provided executive-level remote support.\n\n### Support Analyst | Tsunami Tsolutions LLC — Glastonbury, CT | Nov 2016 – Apr 2017\n- Delivered technical writing, help desk triage, and ITSM operational support for mission-critical web applications.\n- Managed hardware asset inventories and maintained strict compliance documentation in accordance with ITAR regulations.\n\n### Help Desk Agent | Inline Plastics Corp. — Shelton, CT | Dec 2018 – Feb 2019\n- Executed desktop provisioning, asset inventory administration, and routine technical support for enterprise users.\n\n### Technical Support & Customer Service | Verizon Wireless — Wallingford, CT | Jul 2013 – Aug 2016\n- Delivered frontline customer service and technical troubleshooting, liaising between frontline teams and engineering staff.\n\n## EDUCATION & CERTIFICATIONS\n- **Bachelor of Science in Cyber Security** — Charter Oak State College (2025)\n- **Associate of Science in Computer & Information Systems** — Naugatuck Valley Community College (2013)\n- **Certifications:** CompTIA Security+, CompTIA Network+, CompTIA A+, Six Sigma Yellow Belt",
+        "coverLetter": "Dear Hiring Team,\n\nI am writing to express my enthusiastic interest in the Remote Office Assistant position. With over a decade of hands-on experience in managing enterprise IT infrastructure, streamlining digital administrative workflows, and facilitating seamless cross-functional team collaboration, I offer a unique combination of organizational precision and technical sophistication that will immediately add value to your organization.\n\nThroughout my career, I have proven that structured administrative processes and modern digital tools are the foundation of effective team operations. In my recent roles, I managed remote operations across 400+ endpoints, structured SharePoint data architectures for seamless cross-departmental access, and automated ticketing and task management systems in FreshService and ServiceNow. My disciplined approach to document control, policy authoring, and task coordination has consistently empowered teams to operate efficiently in distributed, work-from-home environments.\n\nIn addition to traditional administrative expertise, I bring deep proficiency in modern AI-driven tools (including Claude Code and ChatGPT workflows) and the Microsoft 365 ecosystem. I have leveraged these technologies to automate routine daily tasks, optimize scheduling, and maintain extensive knowledge bases. Whether coordinating multi-departmental schedules, organizing digital repositories, or serving as a clear communication channel between technical and business teams, I ensure operations run dependably and smoothly.\n\nI welcome the opportunity to discuss how my strong technical background, organizational capabilities, and proactive work ethic align with your team's needs for the Remote Office Assistant role. Thank you for your time and consideration.\n\nSincerely,\nDavid Kifer",
+        "notes": "1. Highlight your Microsoft 365 and SharePoint expertise during interviews as a core differentiator for remote team organization and file management.\n2. Emphasize how your background with AI workflows (Claude, ChatGPT) allows you to perform daily administrative and communication tasks twice as fast as typical administrative applicants.\n3. Frame your technical troubleshooting experience as a asset for assisting remote team members who face digital workspace disruptions.",
+        "autoApplied": false,
+        "timeline": [
+          {
+            "date": "7/23/2026",
+            "action": "Submitted application tailored by AI"
+          }
+        ],
+        "id": "app_1784830734367_jkuoz"
+      },
       {
         "company": "Tribe Wellness",
         "role": "Product Sales Specialist - Pet Health (CST timezone)",